Don't worry, we will work to replace it as soon as possible and the customer does not have to pay anything.
13. In the case of needing a replacement due to a fault, how long would it take?
We try not to take so long, you have a 24-hour courier.
14. Apart from the songs that are included, will I have any kind of update?
Yes, all the months our general catalogue grows and all those new songs can be downloaded and incorporated into the catalogue.
15. I'm not very good at using computers, can you solve my problems without my help?
Yes, we can connect remotely to your computer so you do not have to do anything.
16. Is someone coming to install it on my computer?
The software and the songs are preinstalled on your computer, all the customers need to do is to assemble the computer and start working. However, if necessary, a technician could do it for you, but it has an additional cost and It will depend on the geographic location.
We are a company in the audiovisual sector with an experience of more then 20 years in the world of music and karaoke. We produce our own songs and we develop our software exclusively designed for both professionals and individuals. Thank you for your visit, the KaraokeMedia team.